FAQs

What are "Pax"?

"Pax" is our fun name for the creative enjoyment packages (paint your own pottery kits and other craft kits) that we supply. They are packed full of fun and packed to the max to help you get creative, hence the name "Pax". 

What is the difference between ArtyPax and a pottery cafe?

ArtyPax is the best of pottery cafes without the hassle of short session bookings, studio fees & large minimum group sizes. With us pick and mix any number of kits from 1 & up or any party size from 3 guests & up in our party kit range. We post directly to you & you paint where you like, for as long as you like.

 

We back the British pottery industry by selecting quality, hand cast, bisque ceramics from the home of the potteries, Stoke-on-Trent, wherever possible.

 

As well as that our paints are made by the leading manufacturer of highest quality acrylic paints on the market. They’re water based, non-toxic, fully intermixable & true colour quality. Each kit comes with 8 colours. Paint with all the colours of the rainbow!

To top it off, what really sets ArtyPax apart is the fact that all of our kits are kiln free. Paint and go! No kiln firing required. Simply paint your masterpiece, allow to dry & admire your handiwork instantly. Perfect for any & all levels of creativity. Available to everyone aged over 36 months.

 

This offers you the flexibility and freedom of where, when and what occasion your kits are used for.

We are always coming up with new and exciting ideas to incorporate the creative side of life, as well as adding new ranges and themes, and striving to offer as unique and individual a product as possible.

How green & environmentally friendly is ArtyPax?

We care a lot about our crafty planet here at ArtyPax. Therefore we are committed to leading the crafty & creative industry in minimising the impact of its activities on the environment, which is why our paint your own kits are currently 84%* (approx.) plastic free. Constantly working hard towards achieving our future vision of being 100% plastic free. We use reused outer packaging boxes where we can and 100% of all boxes we use are fully recyclable and reusable. What’s more we also use environmentally friendly Biofil packaging chips inside our boxes too. They’re 100% biodegradable, odourless, dust free, compostable and reusable. Even our promotional material & printed paper items come from FSC approved sources.

Getting creative whilst being green is both our goal and our dream!

(*calculated based on kit weight.)

Do you have a high street store?

No, we are solely based online. Therefore we do not have expensive high street studios or pottery cafes meaning we can pass the savings directly onto you. It also means that anyone can enjoy our kits & hand painted creations regardless of where you're based in the UK & around the world.

Are there any health benefits?

Yes. It is fun and enjoyable for all ages (over 36 months), abilities, all occasions and purposes and it is extremely good for Art therapy. Art therapy is a proven anti-stress healthy pastime where you can relax, focus and engage. It has many proven health benefits to help relieve stress related headaches, insomnia and anxiety and can also help maintain dexterity. Being creative promotes relaxation and the act of painting can improve your focus and concentration. It’s a time to enjoy, take the focus off the negative and reflect on achieving something with no rules, "Get Creative".

What ages are "Pax" suitable for?

Our "Pax" are suitable for anyone aged over 36 months, with adult supervision recommended for children. Our packaging and paints should not be consumed, they may look nice but we still do not recommend that you eat them - they do not taste very nice, trust us!! Our paints are water based and can be cleaned up with soap and warm water. They are also intermixable, which allows you to experiment and create your own colours, blends and shades. Our paints are also recommended for children over the age of 36 months due to a potential choking hazard. 

Do I need a special area to paint?

No, you can paint anywhere. Before you start you may want to put a protective cover over your work surface, flooring and of course yourself, just in case your creative juices overflow!

How do I place an order?

Simply browse our website and once you have found the item(s) that you want and the box size you require add this to your basket, add any additional extras you require, continue browsing to add other item(s) and when ready to place your completed order proceed to checkout. Follow the on screen instructions to complete the checkout process. We then receive the order and process from here. If you can’t see what you would like, contact us and we will see if we can provide it.

What do I do if I would like to place a larger order for my group, organisation or school?

Please contact us directly via our ‘Contact Uswebsite page for a personalised quote and we will be happy to assist you and discuss your requirements. We have more details on our ‘Business to Business’ page.

When ordering "Pax" what bisque items will I receive?

You will receive the bisque items specified within the product description for a product. Where products are of a selection or theme (i.e. animals), you will receive a random selection from this theme to complete your order. You may, as a result, receive duplicates although we do try to give as varied a selection as we can, based on the availability of stock within a theme.

What is included in my "Pax"?

The "Pax" contain everything you need to "Get Creative", high quality bisque ceramic item(s), colourful handled paint brushes, a strip of paints consisting of eight different colours, disposable aprons to allow your creative juices to flow and brown bags, perfect for carrying your masterpiece home or when giving as a gift. All items and quantities may vary depending on the "Pax" ordered. All products shown on the website are subject to availability.

Can I request my item to be gift wrapped?

We are currently starting to add a gift wrapping service to our hand painted items. You will see the gift wrapping option as a drop down box next to all applicable items. Prices start from £1.50.  

What payment options do you offer?

We accept PayPal payments and Credit and Debit card payments through PayPal. Our website is also SSL secured, which means that you can shop with piece of mind that your payment and details are kept safe.

Do you post outside the U.K.?

Please note: this service has been temporarily suspended due to the current global situation. It will be reopened as soon as it is safe to do so.

Yes, we now post and ship orders internationally cross Europe via Royal Mail, using a tracked method so you know exactly where you order is. Simply select your country from the dropdown box during the checkout process. If you do not see your country listed please contact us and we will happily add it for you. Some countries may charge their own customs fees. As these vary per parcel and destination country we cannot estimate this cost. Please contact your country's customs office for more information. 

How much does delivery cost?

Please note: due to the current global situation delivery is currently being made via Tracked Hermes Door To Door Courier, starting from £3.99.

FREE delivery is available to all customers who have a UK mainland delivery address and who place an order of £60 or above, made in a single transaction online at www.artypax.com. All promotions will be applied automatically at checkout when customers reach the threshold stated above. By taking advantage of the free delivery offer you agree to our terms and conditions.

Delivery is from as little as £3.35 on all orders placed with a value below £60. We currently deliver to UK mainland addresses. We advise you to group your items in one order as we cannot group two distinct orders placed separately, and delivery fees will apply to each of them. See our ‘Delivery’ page for more information.

International European delivery is calculated for you at time of checkout and is calculated on destination country and weight. As a guide tracked delivery to Europe is from as little as £9.80. For more information on international delivery please see our 'Delivery' page.

How long will it take for me to receive my order?

Please note: due to current higher demand actual dispatch and delivery time frames may be a little longer than stated approximations. However rest assured we are working as quickly and safely as possible to get your order to you swiftly. 

We aim to process and dispatch all orders within approximately 3 working days for kits and 5 working days for hand painted items, from the date the order is received and once an order is dispatched you will normally receive it within 4-6 working days to mainland U.K. addresses. Delivery estimates may take longer during busy periods and for international destinations (approximate delivery times will be shown during checkout). If ordering items for a special occasion please allow plenty of time before the date required, to avoid disappointment.

What do I do if there is an item(s) missing from my order?

Please contact us within 7 days of delivery of the item(s) via our ‘Contact Uspage and we will work with you to rectify the issue. Please note that your order may arrive in more than one parcel and consequently may not arrive together.

I have been sent the wrong item(s) - what should I do?

Please contact us within 7 days of delivery of the item(s) via our ‘Contact Uspage and we will work with you to rectify the issue.

What do I do if my item(s) are received damaged?

Please contact us as soon as possible and no later than 28 days via our ‘Contact uspage. You may be asked to provide photographs to aid our quality control processes. Please refer to our returns policy for more information.

What do I do if my order does not arrive?

Should your order not arrive within the time previously quoted (see "How long will it take for me to receive my order") please contact us via our ‘Contact Uspage and we will be happy to assist.

How do I return an order?

We want you to be happy with your purchase(s), if however for some reason you are not satisfied please contact us in the first instance via our ‘Contact Uspage where we will do our best to work with you to rectify the issue. If after this, you still wish to return your order please refer to our returns policy for more information.

Do I have to pay to return an order to you?

Yes. Your statutory rights will not be affected.

How do I cancel my order?

To cancel your order please contact us via our ‘Contact Uspage within 7 working days commencing the day after the day the order was received quoting your order number. To receive your refund you must take reasonable care of the item(s). Please refer to our returns policy for more information.

What occasions/events can your products be used for?

Our item(s) are ideal for:

  • Birthday Parties (both children’s and adults)

  • Sleep overs

  • Summer Parties

  • Halloween Parties

  • Easter

  • Mother’s Day/Father’s Day

  • Christmas

  • Valentine’s Day

  • Weddings

  • Hen Parties

  • Baby Showers

  • Christenings/other religious occasions

  • Corporate days

  • Clubs/Societies/Groups - all ages (over 36 months) and abilities

  • Schools - After School Clubs - Curriculum based educational sessions

  • Retirement/Care Homes/OAP's Sheltered Accommodation

  • Special Needs Groups or Individuals

  • Art therapy to help relieve stress related headaches, insomnia and anxiety and can also help maintain dexterity.

  • School holiday activity

  • As a Gift for Valentines, Birthdays, Christmas etc.

  • For yourself!!

  • On a rainy day!!

 

Plus many, many more occasions.

Also Commissioned hand painted items and orders taken for that special person or landmark occasion.

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Warwickshire, United Kingdom